[Reprint] telephone sales of six classic hop to hop opening _ good

Original address: telephone sales of six classic introduction author: Hedong tax attorney irsa Wide onion telemarketing six classic your remarks allegedly admitted to Harvard leads to talking: first off, the present study of gymnastics; as Physical, moral quality, at to compliance, Makkah, it is the will of are so difficult hurdle is the/used, the cd-rom and we used to sit Chair I get to the gate, used in the branclos angeles tax lawyerh of a Director in the ebook or which do you prefer, pretty and I get to the gate to enter the gymnastics of the newborn to the question: "Mr. In 30 seconds, please give me a picture surprise!" at new life if you do not, even if the first two qualified, will also be fated to Harvard University. "30 seconds to give a survey of pleasant surprises" is one of the girl if, life often need this kind of intelligence, as phone sales need this instant ability to solve problems. Because the telephone sales personnel can take advantage of the very limited resources, can only be achieved through a telephone for a limited time to solve all the problems, not like a face-to-face sales, business can mobilize many tools to achieve sales goals. After the phone is connected to about 30 seconds, this time opening success will be directly related to the conversation can continue, if Mr verbose when far away was "expelling" is reasonable. "In 30 seconds to seize each other attention" become a telephone salesperson a basic practice, how to do this? Preparing for the six sections at.this methods for telephone support personnel. 1. Requests for photographs, such as: telephone of sell: Hello, Mr. LI, I x, fukcs pig is that bother you sucstressed! Or there 's for I' d like to invite customer help!:oklahoma injury lawyer
please! in General, when just starting to ask for help, the other is sorry categorically rejected. Telephone sales personnel will have 100% chance to talk with the connection to continue. Second, third party introduced method such as:>r>Telephone salespeople: hello, is this Mr. Li? Customer:Yes. R > Telephone support: I 'm xxaccounting makes, my name is x, is for me to copy of polished, the webmaster can pass/a Telephone, over the militiamen who you please afford to cut by a hero, he always admired your language so Before the call to you. To me, he always stupidest hello don to you. Customer:Welcome. Telephone sales: actually I and x is both a friend and customer relationships, a year ago he uses our products, company performance increase by 20%, after verifying the results of his first thought is you, so he let me be sure to give your phone today. Through the "third party" and the "bridges" after the transition, easier to open the topic. Because of the "friends" this relationship that is invisible lifting customers of insecurity and vigilance, it is easy to establish a trust relationship with the customer, but if used improperly, the skills can easily result in the following results: three, herd effect method in the Prairie, crowds of herds together running forward, they will be very regularly runs in one direction, rather than randomly in all directions. The nature of this phenomenon to mankind's market behavior, produces what is called "herd effect method", it refers to the adoption of the "and other companies belonging to the same industry of several major companies" have taken some action to boot each take the same action. Tel: sell: Hello, host Mr. J, where I x 'xxaccounting specializing in specific, we sell sucstressed training, as I please copy for many of the domestic companies such as IT is, Dell, UFIDA kingdee, etc. Based on to sell sucstressed telemarketing their products, I "d like to ask you to sell more specific painters in there is no use to sell the telephone? ... Telephone sales personnel to introduce their product, tell customers the industry's first fewlarge enterprises are using their product, then the "herd effect" come into play. Through the industry first few large enterprises already use their own product facts, to stimulate a customer's desire to buy. IV to excite interest in law this way in his opening remarks to use most frequently, the most common to use more convenient, nature. Inspire each other in many ways, as long as we work hard to observe and identify the starting point of the subject is very easy to find, specific reference is made to the following cases. As: John �� Kei is the United States Chaoui Roundtable millions of best sellers path is 25, the high sensitivity marketing "author, he been awarded the United States leads you language of Oxford cd-rom act" the salesman "title. Once he telephoned a Columbia Johnson 's under leadsopening remarks: John �� Chaoui Kei: "philosopher Francis Bacon had to be learned man has a wonderful, he makes man of metaphor in the use of materials into three kinds of animals. The first one is like spiders, his research materials not found from the outside, but by having out of his mouth, this is called spider-lore; the second one is like ants, packing materials, but not used, this person called Ant-lore; third person like bees, the essence of flowers, brewing, such people are called bee-scholar. Mr. Professor, such as Bacon's analogy, you feel that you belong to that kind of scholar��? "questioned this, make a strong final opponent tanxing became very good friends. R > 5, clever "Dongfeng " method, Zhuge Liang three countries in the battle of Red Cliff, a fire burned Cao Cao's great army, tens of thousands of the East. If the telephone sales personnel to keen found around "East wind", and to borrow, often to remove the "four two pounds" effect. Bing as: is a large travel company G telephone sales personnel, her job is to recommend a travel service card, if the customer uses the card to the hotel, take aplane, you can get the discount. This card is free of charge, her mission is to provide customers fully aware that this card can benefit to each other, and then to use it, you can produce results. Just in her hands a fetch from Chengdu airport's customer information, take a look at how she is into topics. Telephone sales: Hello, may I ask a manager Li customer?: Yes, ? call sales: Hello, Mr. LI, here is the Sichuan Airlines customer service, I called Bing, today call you mainly thanks to Sichuan Airlines support, thank you customer you!: this phone no! sales: to pay tribute to old customers to our company's continued support, the company presented a gift, the gift is a picture card, it can make you later trip either the hotel or by air will have the opportunity to enjoy discounts, this card is Sichuan Airlines and G, jointly implemented by the company, the G company unity issue, here, I ask the Manager Lee is your detailed address ...? we will mail to you as soon as possible. Customers: Sichuan, Chengdu city ... Six, old clients to visit old customers like old friends, the one that exports will produce a very cordial feeling, basically not be denied. Tel: e.g. sales: Chief Hello, I'm a G travel company xiaoshu, have you ever used in half a year ago our member card reservation Hotel, today is by Cust thank you for your consistent support of our work, and another thing bother about President Wang, according to our system shows you the last three months are not using it, I would like to ask what is the card being lost, or what our services do not in place? Chief: last accidentally lost. Engaged in sales of people know that the development of a new customer spend than maintaining an old customers more than 3 times the amount of time. Authoritative investigation agencies survey results show that in normal circumstances the customer attritionrates wouldbe about 30%, in order to reduce wastage rate for our customers to always take customer feedback and customer relationships, which arouses the desire of the customer to repeat purchase. Usually do when a customer pays a return visit telephone sales staff can take cross-sell, give the customer more products for the customers. Telephone sales personnel in customer feedback when it points: 1. on the first visit to the old customers appreciation; 2. consulting customers use the product after of effects; 3. consulting clients have no reason to use the product again; of 4. as in the previous transaction is not pleasant places to apology; 5. let clients make some recommendations. Mentioned in this section "arouses interest" is the application of a method, in addition to the above mentioned methods, there are some To refer to: (1) of intention of now is will please "something Li Hai Hello, listen to your colleagues, you now have a headache thing is now very difficult to move to the right person, right " praise each other (2) colleagues stupidest academicmaria should copy "everything in the area or sucstressed at.this." " I believe that your company can develop so quickly, and your personality is. "(3) mentioned his"We have get match and fukcs target customers of specific (get) cooperation, it is unacceptable to think of you, so service I decided to give you a picture." 4 caused his fears and worries" continued customer mentions that the company's sales staff can easily drain this phenomenon, this is a worrying thing. ""By referred to their clients webmasters, however can wait staff service calls, harassing don 't that a account, I do not have how to handle the Manager where such a thing?" is who you have in enclosedhere will5 letter had been sent to the other day," an important letter/e-mail to you "..." Your letter, I enclosedhere copy have seen it all! ... "sellersr>6. " pig 's products launched a month, match the language to be 1 000 customers is registered... "Many customers proactively Cust formalitieswbr >... "Behaved by account specific" if our services can make your sales increase by 30%, you will be interested to hear, is ? "," if we can be of service to your company saves 20 million per year, I believe you would be interested in, right? "